FAQ - FAQ - Technique/en

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Configuration dans le fichier XPSConfig.conf :
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Configuration in XPSConfig.conf:
 
   
 
   
 
  <pdfa>ON</pdfa>
 
  <pdfa>ON</pdfa>
 
  <pdfaversion>1b</pdfaversion>
 
  <pdfaversion>1b</pdfaversion>
  
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Les options possibles sont :
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Supported options include:
  
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*1b (valeur par défaut)
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*1b (default)
 
*2b
 
*2b
 
*2u
 
*2u
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<u>Pour information</u> :
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<u>For information</u>:
  
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*PDF/A-1a : Ce niveau, également connu sou le nom de conformité de niveau A, est entièrement conforme à la norme ISO 19005-1 Standard. Cette version intègre l’étiquetage de façon que le texte puisse être extrait et visualisé par plusieurs dispositifs, incluant des appareils portatifs.
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*PDF/A-1a: This level complies with ISO 19005-1 Standard. The text can be extracted and viewed by several devices, including handheld devices.
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*PDF/A-1b : Conformité de niveau B – Cette catégorie est considérée comme le niveau de conformité minimal. Ce niveau assure l’affichage et la lecture d’un document sur un moniteur d’ordinateur, mais ne garantit pas la lisibilité de ce document.
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*PDF/A-1b: Compliance level B – This category is considered the minimum compliance level. This level ensures the document can be displayed and read on a computer monitor but does not guarantee its readability.
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*PDF/A-2 : Le PDF/A-2 est basé sur la norme ISO 32000-1 et profite de caractéristiques ultérieures à la spécification 1.4 Adobe PDF. En voici un aperçu :
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*PDF/A-2: PDF/A-2 is based on ISO 32000-1 and offers improved characteristics over specification 1.4 Adobe PDF. Here's a little overview:
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**Acceptation de la compression JPEG2000 (avantages pour les documents couleur numérisés)
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**Support for JPEG2000 compression (colour documents)
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**Fichiers PDF/A intégrés pas les collections/portfolios
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**PDF/A files integrated through collections/portfolios
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**Transparence, contenu optionnel (couches) : utiles pour le mappage ou la conception de dessins ou de documents avec plusieurs langues (implantation de contenu différent sur des couches différentes)
+
**Transparency, optional content (layers): useful for mapping or drawing or document design in several languages (various content on different layers)
 
**Acceptation unicode (PDF/A-2U)
 
**Acceptation unicode (PDF/A-2U)
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**Métadonnées XMP au niveau des objets (nouvelles exigences pour les métadonnées personnalisées)
+
**XMP metadata at object level (new requirements for customized metadata)
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**Commentaires et notes (liste définie des types de commentaires et de notes acceptables ou non pour le PDF/A-2)
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**Comments and notes (list of accepted comment and note types for PDF/A-2)
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**Règles de signature numérique définie
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**Rules for electronic signature
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*PDF/A-3 : Le PDF/A-3 se fonde sur la norme ISO 32000-1 et offre le soutien pour les fichiers intégrés.
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*PDF/A-3: PDF/A-3 is based on ISO 32000-1 and offers support for integrated files.
  
  
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<u>Important à savoir</u> :
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<u>Important</u>:
  
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Les versions PDF/A-1a, PDF/A-2a et PDF/A-3a ne sont pas gérées par Mapping. Ces normes sont plus strictes est nécessitent de conserver dans le PDF la structure du document. Il est possible dans le XpsConfig de choisir ces versions, mais celles-ci seront remplacées par leur version « b ».
+
PDF/A-1a, PDF/A-2a and PDF/A-3a are not supported in Mapping as the norms are stricter and require that the document structure be kept in the PDF. You can still choose them in the XpsConfig file, but they will be replaced with their "b" version.
  
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Si le XPS à convertir contient des images avec transparence et que la version choisie est PDF/A-1b (valeur par défaut), les transparences disparaitront, ce qui peut rendre le PDF très diffèrent du XPS. La compression JPEG2000 ajoutée récemment, qui s’applique sur les images de grande taille, est aussi désactivée en PDF/A-1b, ce qui peut augmenter la taille du PDF généré.
+
If the XPS file you want to convert includes images with transparency and you choose PDF/A-1b (default), the transparency will disappear, which can make the PDF very different from the XPS. Recently added JPEG2000 compression which applies to large size images is also disabled in PDF/A-1b, which can increase the size of the PDF file created.
  
 
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====Est-il possible de générer des codes-barres AZTEC avec Mapping ?====
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====Can I generate AZTEC barcodes using Mapping?====
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Non, les codes AZTEC ne sont pas gérés par Mapping pour le moment. Cette évolution est prévue courant 2020.
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No, AZTEC barcodes are currently not supported in Mapping and will added somewhere in 2020.
  
 
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====M-Storage est-il compatible avec Windows Server 2016 ?====
+
====Is M-Storage compatible with Windows Server 2016?====
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L'application M-Storage (anciennement MapOut) n'est pas compatible avec les versions 2016 et ultérieures de Windows Server.
+
M-Storage (previously MapOut) is not compatible with Windows Server 2016 and later.
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Pour rappel, M-Storage est un produit en fin de vie qui ne sera plus supporté au-delà du 31/12/2020.
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As a reminder, M-Storage is a product which has reached its end of life cycle and will not be supported anymore after 31st December 2020.
 
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====Les caractères alphanumériques n'apparaissent pas sur l'étiquette sortie de l'imprimante thermique====
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====Alphanumerical characters do not show on the labels printed by the thermal printer====
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Il faut verifier que la police de l'étiquette soit bien chargée dans l'imprimante.
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Check that the font is loaded in to the printer.
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L'imprimante cherche une police externe et ne la trouve pas. Elle la cherche dans sa mémoire.
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The printer is looking for an external font and cannot find it. It looks in its memory.
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Il faut précharger les polices dans la mémoire de l'imprimante via une carte SD externe, liaison USB, etc.
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You will need to pre-load the fonts in to the printer memory using an SD card or USB link, etc.
  
  
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====Mon fichier PDF n'apparait pas correctement suite à sa génération par Mapping====
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====My PDF file doesn't look right after generating through Mapping====
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L'affichage d'un fichier PDF peut être très différent d'une visionneuse PDF à l'autre.  
+
The way PDF files are displayed can differ greatly depending on which PDF viewer is used.  
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Il faut vérifier le document imprimé. Vous pouvez tester les différents rendus sur MapWeb, Acrobat Reader, Foxit, MS Edge, etc.
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We recommend that you check the printed document. You can test rendering using various applications such as MapWeb, Acrobat Reader, Foxit, MS Edge, etc.
  
  
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==== Les zones Mémoire ne sont pas gardées d'une page à l'autre dans M-Designer ====
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==== Memory zones do not carry over from one page to the other in M-Designer ====
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Le contenu des zones Mémoire n'est pas gardé d'une page à l'autre dans la preview de M-Designer. Mais cela fonctionne correctement lorsque le projet est exécuté côté Serveur.
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The content of Memory zones is not kept from one page to the other in Preview mode but is working as intended when generated on the server side.
 
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Version actuelle datée du 19 novembre 2019 à 16:49


Autres langues :
English • ‎français

How can I contact Technical Support?

Customers who have a maintenance contract with Mapping may contact Technical Support using this form:

https://server.mappingsuite.com/ticket/deposer-un-ticket (login required)

To learn how to open an incident, you can also watch the video below:


How can I create emergency keys?

You can generate 7-day emergency keys by yourself in the following events:

  • Disaster recovery plan
  • Anticipated page consumption before the next reset date (on-demand keys)
  • Temporary installation on a back-up server


The goal of creating emergency keys is to prevent service interruptions. You then have 7 days to contact us or your Mapping Partner and get back to a stable situation.

To learn how to create emergency keys, please watch this video:


What are the PDF formats supported by Mapping?

  • 1.6
  • PDF/A-1b
  • PDF/A-2b
  • PDF/A-2u
  • PDF/A-3b


Configuration in XPSConfig.conf: 

<pdfa>ON</pdfa>
<pdfaversion>1b</pdfaversion>

Supported options include:

  • 1b (default)
  • 2b
  • 2u
  • 3b


For information:

  • PDF/A-1a: This level complies with ISO 19005-1 Standard. The text can be extracted and viewed by several devices, including handheld devices.
  • PDF/A-1b: Compliance level B – This category is considered the minimum compliance level. This level ensures the document can be displayed and read on a computer monitor but does not guarantee its readability.
  • PDF/A-2: PDF/A-2 is based on ISO 32000-1 and offers improved characteristics over specification 1.4 Adobe PDF. Here's a little overview:
    • Support for JPEG2000 compression (colour documents)
    • PDF/A files integrated through collections/portfolios
    • Transparency, optional content (layers): useful for mapping or drawing or document design in several languages (various content on different layers)
    • Acceptation unicode (PDF/A-2U)
    • XMP metadata at object level (new requirements for customized metadata)
    • Comments and notes (list of accepted comment and note types for PDF/A-2)
    • Rules for electronic signature
  • PDF/A-3: PDF/A-3 is based on ISO 32000-1 and offers support for integrated files.


Important:

PDF/A-1a, PDF/A-2a and PDF/A-3a are not supported in Mapping as the norms are stricter and require that the document structure be kept in the PDF. You can still choose them in the XpsConfig file, but they will be replaced with their "b" version.

If the XPS file you want to convert includes images with transparency and you choose PDF/A-1b (default), the transparency will disappear, which can make the PDF very different from the XPS. Recently added JPEG2000 compression which applies to large size images is also disabled in PDF/A-1b, which can increase the size of the PDF file created.


Can I generate AZTEC barcodes using Mapping?

No, AZTEC barcodes are currently not supported in Mapping and will added somewhere in 2020.


Is M-Storage compatible with Windows Server 2016?

M-Storage (previously MapOut) is not compatible with Windows Server 2016 and later. As a reminder, M-Storage is a product which has reached its end of life cycle and will not be supported anymore after 31st December 2020.

Alphanumerical characters do not show on the labels printed by the thermal printer

Check that the font is loaded in to the printer. The printer is looking for an external font and cannot find it. It looks in its memory. You will need to pre-load the fonts in to the printer memory using an SD card or USB link, etc.


My PDF file doesn't look right after generating through Mapping

The way PDF files are displayed can differ greatly depending on which PDF viewer is used. We recommend that you check the printed document. You can test rendering using various applications such as MapWeb, Acrobat Reader, Foxit, MS Edge, etc.


Memory zones do not carry over from one page to the other in M-Designer

The content of Memory zones is not kept from one page to the other in Preview mode but is working as intended when generated on the server side.

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